Global payment network uses CSG to turn siloed data into scalable growth
Legacy billing systems and fragmented data streams were slowing down the company’s ability to innovate and monetize new products. With CSG, they were able to modernize their infrastructure, unify and enrich data across multiple sources, and scale to process billions of transactions weekly.
Results
Increased product release from two to four times a year.
Enabled the global payment network to comply with country-specific processing restrictions
Processes over 15 billion transaction records weekly, transforming, enriching and aggregating data from multiple global systems.
Helped the client launch and capture revenue from its multi-rail payment strategy.
Supported 20% annual growth for the last 15 years.
Set the foundation for the client to implement its microservice architecture and multi-zone solutions.
COMPANY DETAILS
The Challenge
The client’s legacy mainframe system supported hundreds of millions of global transactions but couldn’t keep pace with the market. Product rollouts and updates took four to five weeks, causing missed revenue opportunities and limiting the ability to integrate new fintech acquisitions.
At the same time, its billing and reporting environments were fed from 40+ siloed data sources, each built on outdated technology and inconsistent data formats. Not all data elements required for billing and analytics were available in individual files or streams, leading to gaps, reconciliation issues and lost visibility.
This fragmented and inflexible environment posed challenges for future growth and regulatory compliance, especially in countries where on-soil transaction processing was required.
Disparate data sources led to inconsistent, incomplete, and outdated data, causing accuracy and reconciliation issues.
The legacy system was on-premise only, with no real prospects for cloud compatibility.
Rigid technology stifled innovation, product launches, and operational flexibility, resulting in lost revenue.
Legacy infrastructure was incompatible with newer, more agile billing methodologies.
Legacy invoicing was a major source of customer frustration and confusion.
The Goal
Competitive pressures and shifting customer expectations demanded faster product rollouts, greater billing agility and stronger compliance. But with fragmented data and legacy infrastructure, the network couldn’t move at market speed.
The client needed a smarter and centralized data management solution to ingest, enrich, and harmonize all sources, creating a single, trusted data foundation for billing, analytics and compliance.
They engaged Deloitte to assess the merits of building in-house or buying an existing solution. Either way, the project was going to require at minimum a multi-million dollar investment and a multi-year rollout.
Unify fragmented data sources into a single, trusted foundation.
Improve billing accuracy, speed, and auditability.
Support regulatory and country-specific compliance requirements.
Replace legacy infrastructure with a modern, resilient architecture.
Reduce manual reconciliation and operational cost.
The Solution
- Global Payment Network VP
