Global payment network uses CSG to monetize its product innovations
A major global payment network’s legacy billing system was holding back its growth through innovation. CSG helped them modernize their infrastructure and double product release velocity.
Results
Increased product release from two to four times a year.
Enabled the global payment network to comply with country-specific processing restrictions
Went from hundreds of millions of transactions per day to 15 billion per week.
Helped the client launch and capture revenue from its multi-rail payment strategy.
Supported 20% annual growth for the last 15 years.
Set the foundation for the client to implement its microservice architecture and multi-zone solutions.
COMPANY DETAILS
The Challenge
Although the client’s legacy mainframe system was supporting hundreds of millions of global transactions, any product rollouts or updates took four to five weeks. The technology was struggling to keep up with the pace of the market, forcing them to miss out on revenue. It was also preventing them from fully integrating new fintech acquisitions into their ecosystem.
Although functional and reliable to a point, the single-instance architecture posed challenges to future growth and regulator compliance in countries such as India, where in-country transaction processing was required.
The legacy system was on-premise only, with no real prospects for cloud compatibility.
Rigid technology stifled innovation, product launches, and operational flexibility, resulting in lost revenue.
Legacy infrastructure was incompatible with newer, more agile billing methodologies.
Legacy invoicing was a major source of customer frustration and confusion.
The Goal
The mainframe-based billing solution was inflexible and prevented the client’s team from fully capitalizing on new products, and market opportunities. They wanted a modular, highly scalable solution that could support multi-zone, cloud-native deployments and disaster recovery efforts.
They engaged Deloitte to assess the merits of building in-house or buying an existing solution. Either way, the project was going to require at minimum a multi-million dollar investment and a multi-year rollout.
Competitive pressures highlighted the need for greater billing agility.
Faster product rollouts and updates would translate directly into more revenue.
Legacy infrastructure needed to be replaced with cloud-native, DR-friendly architecture.
Advancements in fintech and consumer behavior drove the need for multi-rail payment capabilities, including ACH.
Regional regulations demanded a system with greater configurability.
The Solution
- Global Payment Network VP
